Frequently Asked Questions?
The fish I bought wasn't what I had thought, I'm not satisfied. Why wasn't it good and what should do I do?
Firstly, when it comes to seafood there is no guarantee that every fish is to your tastes. Every person is different and certain flavours will respond differently. Many factors effect quality including length of time in the freezer as well as packaging.
We work very hard to make sure all our products are of top quality. We make it our top priority to ensure customers are getting a high quality fish, frozen at sea, processed in BC and will be satisfying in terms of sizing portions vs. Price.
If for some reason you are not satisfied or concerned about the quality or taste of a product, please don't hesitate to come talk to us about it. We only offer exchanges at this time but will work with you in finding a replacement that will suit your needs and match the quality we strive for.
We work very hard to make sure all our products are of top quality. We make it our top priority to ensure customers are getting a high quality fish, frozen at sea, processed in BC and will be satisfying in terms of sizing portions vs. Price.
If for some reason you are not satisfied or concerned about the quality or taste of a product, please don't hesitate to come talk to us about it. We only offer exchanges at this time but will work with you in finding a replacement that will suit your needs and match the quality we strive for.
Where do we source our product and where does the fish come from?
Our core belief is bringing in quality, Wild seafood from Local sources. On rare occasions we may bring in Scallops, lobster and rock crab meat, we specially source these from Nova Scotia and P.E.I
Most of our product is fishermen direct and caught off the Western Coast of Canada. Places such as Haida Qwaii and North of Vancouver Island. Occasionally we will get product from South, East of Victoria (around St.Juan island).
We are in a Co-Op partnership with FreshOffTheBoat seafoods, based out of White Rock, BC. Our Fisherman Chuck provides many of our quality high end products including Sockeye Salmon, Canned Sockeye Salmon, Sablefish, Rockfish and even Salmon Candy.
We also bring in speciality items on occation. This can vary on season and fishmen.
We source cakes, salmon burgers from Wheelhouse Seafoods and Speciality meats.
Most of our product is fishermen direct and caught off the Western Coast of Canada. Places such as Haida Qwaii and North of Vancouver Island. Occasionally we will get product from South, East of Victoria (around St.Juan island).
We are in a Co-Op partnership with FreshOffTheBoat seafoods, based out of White Rock, BC. Our Fisherman Chuck provides many of our quality high end products including Sockeye Salmon, Canned Sockeye Salmon, Sablefish, Rockfish and even Salmon Candy.
We also bring in speciality items on occation. This can vary on season and fishmen.
We source cakes, salmon burgers from Wheelhouse Seafoods and Speciality meats.
How come I can find cheaper fish in a grocery store? Why are your prices higher on some products?
When it comes to seafood demand vs quality are two aspects that greatly effect pricing. The higher the interest in a fish, the higher the price. When the demand is high and the quality superb, you can bet on a pricey product.
Our goal is never to gouge customers with heavy pricing. We offer a huge selection of products that range in prices. There is always something affordable to most families.
We operate as a small business so processing costs and transporting fish into the suburbs, all effect the overall pricing system.
Our goal is never to gouge customers with heavy pricing. We offer a huge selection of products that range in prices. There is always something affordable to most families.
We operate as a small business so processing costs and transporting fish into the suburbs, all effect the overall pricing system.
Whats the difference between Fresh Vs. Frozen seafood?
Answer to question 3
Store Bought Verses Fisherman Direct?
Do we have a store front, where are we located?
We don't have a physical store front at this time as we are a small family-run business. We run day to day opersations from our base in Burnaby. Our Farmers Markets are our sole place of business however we do take orders online, through email and by phone. We also can do deliveries aside from our Farmers Markets. You can find our contact information on our Contacts page.
We currently sell our fish at local Farmers Markets in Burnaby, New Westminster, and White Rock.
We do take special orders and have in the past sent fish to Alberta.
We currently sell our fish at local Farmers Markets in Burnaby, New Westminster, and White Rock.
We do take special orders and have in the past sent fish to Alberta.
I am concerned about Mercury in seafood. Does your products contain Mercury and should I be concerned?
Product, Company Specific
The fish I bought wasn't what I had thought, I'm not satisfied. Why wasn't it good and what should do I do?
Firstly, when it comes to seafood there is no guarantee that every fish is to your tastes nor can we guarantee you'll always be happy with the quality. Fish can be a hit or miss kind of product. Many factors effect quality and time is certainly a factor.
However, we work very hard to make sure our products are top quality and local. We make it our top priority to ensure customers are getting a high quality fish, frozen at sea, processed in BC and will be satisfying in terms of sizing portions vs. Price.
If for some reason you are ever concerned about the quality or taste of a product, please come talk to us about it. We will gladly work with you in finding a replacement that will suit your needs and match the quality we strive for.
How come I can find cheaper fish in a grocery store? Why are your prices higher on some products?
When it comes to seafood demand vs quality are two aspects that greatly effect pricing. The higher the interest in a fish, the higher the price. When the demand is high and the quality superb, you can bet on a pricey product.
Our goal is never to gouge customers with heavy pricing. We offer a huge selection of products that range in prices. There is always something affordable to most families.
We operate as a small business so processing costs and transporting fish into the suburbs, all effect the overall pricing system.
Guarantee there is something for everyone! And for every palette.
Firstly, when it comes to seafood there is no guarantee that every fish is to your tastes nor can we guarantee you'll always be happy with the quality. Fish can be a hit or miss kind of product. Many factors effect quality and time is certainly a factor.
However, we work very hard to make sure our products are top quality and local. We make it our top priority to ensure customers are getting a high quality fish, frozen at sea, processed in BC and will be satisfying in terms of sizing portions vs. Price.
If for some reason you are ever concerned about the quality or taste of a product, please come talk to us about it. We will gladly work with you in finding a replacement that will suit your needs and match the quality we strive for.
How come I can find cheaper fish in a grocery store? Why are your prices higher on some products?
When it comes to seafood demand vs quality are two aspects that greatly effect pricing. The higher the interest in a fish, the higher the price. When the demand is high and the quality superb, you can bet on a pricey product.
Our goal is never to gouge customers with heavy pricing. We offer a huge selection of products that range in prices. There is always something affordable to most families.
We operate as a small business so processing costs and transporting fish into the suburbs, all effect the overall pricing system.
Guarantee there is something for everyone! And for every palette.
Store, Ordering Online, Return & Exchange Policy
Where can I Buy Product on your website?
On the navigation bar, Click on the Products page. From here there is a link to our contact page where you can either call us directly or email us to place an order. We can then arrange delivery or location specific pick-up with you and you can pay for the item at point of sale.
Another option is our Online Store. You can find this either by clicking the banner on the main page or the banner on the Product page. Clicking the banner will open up a new window with our Square-Up store. From here you can browse our wide selection of seafood products, select portion sizing that fits your needs, place an order on the shopping cart section. You can then pay at that point. We only accept credit card (Mastercard, Amex, Visa, Discovery). We don't offer debit sales at this point. If you prefer to pay cash, email us instead at fishguyron@gmail.com to place your order and you can pay cash the day of sale.
We don't ship product directly to you with our store, but we DO offer a pick up at option at any of our Farmers Market locations OR we offer a Tuesday Delivery Service which requires a minimal purchase of $100. We will work with you to organize and arrange an option that suits you.
Another option is our Online Store. You can find this either by clicking the banner on the main page or the banner on the Product page. Clicking the banner will open up a new window with our Square-Up store. From here you can browse our wide selection of seafood products, select portion sizing that fits your needs, place an order on the shopping cart section. You can then pay at that point. We only accept credit card (Mastercard, Amex, Visa, Discovery). We don't offer debit sales at this point. If you prefer to pay cash, email us instead at fishguyron@gmail.com to place your order and you can pay cash the day of sale.
We don't ship product directly to you with our store, but we DO offer a pick up at option at any of our Farmers Market locations OR we offer a Tuesday Delivery Service which requires a minimal purchase of $100. We will work with you to organize and arrange an option that suits you.
Can I get a refund if I am not satisfied?
We do not offer refunds, but will offer an exchange of your choice.
Stock Box (available Year round)
Pay upfront, receive fish through 3 month period collecting product when it's convenient to you.
Not enough freezer space?! That's okay. Take fish for the week pick up the rest as you need through 3 month period until your stock box has been completed.
Stock box options:- $210, $150, $75
Each receives a gift card bonus!
For $210 - $21 gift card 15%
$150 - $. 12%
$75 - $7.50 10%
Stock box can be used for any product we sell. See website for current products.
*Products may vary by season as prices*
Pay upfront, receive fish through 3 month period collecting product when it's convenient to you.
Not enough freezer space?! That's okay. Take fish for the week pick up the rest as you need through 3 month period until your stock box has been completed.
Stock box options:- $210, $150, $75
Each receives a gift card bonus!
For $210 - $21 gift card 15%
$150 - $. 12%
$75 - $7.50 10%
Stock box can be used for any product we sell. See website for current products.
*Products may vary by season as prices*
Markets
Double-tap to edit.
Gift Certicates, Stock Boxes, Deliveries
order through our gift Certicates page by completing the form. Pick up at the market that weekend.
minium $15 gift card, we can be any amount.
Use se at your lie sure. Our gift Certicates have a year shelf life for your convienance.
minium $15 gift card, we can be any amount.
Use se at your lie sure. Our gift Certicates have a year shelf life for your convienance.
Website Technical Issues
1.What is the difference between Ling Cod and Pacific Cod?
Pacific Cod is known as True/Grey Cod, is light, flaky texture, cooks soft and will take on a variety of flavors depending on what its cooked with. Ling cod on the other hand is a beautiful fish for making a variety of dishes. Firmer than P.Cod, its great for stews, chowders,
Pacific Cod is known as True/Grey Cod, is light, flaky texture, cooks soft and will take on a variety of flavors depending on what its cooked with. Ling cod on the other hand is a beautiful fish for making a variety of dishes. Firmer than P.Cod, its great for stews, chowders,
What is the difference between Ling Cod and Pacific Cod?
What's the difference between Fresh and Frozen fish?
Which fish has a similar taste to Halibut?
Where do we source our product and where does the fish come from?
What fish is rockfish similar to? Flavour wise and texture?
What's the difference between Fresh and Frozen fish?
Which fish has a similar taste to Halibut?
Where do we source our product and where does the fish come from?
What fish is rockfish similar to? Flavour wise and texture?
